KOSPET Tank M3 Special Edition Outdoor Smartwatch
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Customer Reviews
Parang mamahaling watch talaga. Ang ganda ng stainless steel finish. Very durable and stylish.
Okay naman yung watch, matibay. Pero medyo maluwag yung stainless steel strap. Kaya ginamit ko na lang yung silicone.
Na-receive ko agad. Secure na secure yung package. Salamat, seller!
Ang tagal ko na naghahanap ng legit na seller nito, and finally, nakita ko na rin! Ang ganda ng watch, at maayos kausap si seller.
Okay lang naman yung display, pero I was expecting na mas brighter pa. Lalo na pag nasa ilalim ng araw.
Scale the Heights with Military Grade Toughness
Having passed up to 15 military-grade tests, KOSPET TANK M3 is durable enough to help you prevail over many grave challenges and difficulties, whilst you wear it to conquer the most challenging terrain, from desert dunes to majestic mountains.
Stronger and Sturdier
Refined and damage resistant to the roughest conditions, the Corning® Gorilla® Glass 3 utilized on KOSPET TANK M3 is 4 times more scratch-proof than competitive aluminosilicate glasses from other manufacturers.
A Battery to Behold
KOSPET TANK M3 packs an exceptional battery life that has it raring to go. The smartwatch accompanies you for 10 to 15 days for daily use, or more than 50 days in standby mode, before requiring another charging boost.
Much More Interactive & Unique
With access to 500 plus exquisite watch faces (to be added) right on your wrist, including many specifically for always-on display. There is literally a theme for every occasion.
Take a Giant Healthy Stride
Powered by the leading VP60 bio-tracking optical sensor, KOSPET TANK M3 secures more accurate detection of heart rate and blood oxygen, as well as easy 24/7 monitoring of blood pressure and other health indicators.
Delve into Underwater Fantasy
Able to withstand pressures equivalent to around 50 meters, KOSPET TANK M3 enjoys a waterproof rating of 5 ATM & IP69K, and has proven robust enough to resist diving, making it your new outdoor partner as you swim, surf, or engage in other water sports and activities.
Call & Listen on the Go
Keeps you plugged into your social life, by allowing you to answer or reject incoming calls even when your phone isn’t on hand. The smartwatch can also sync playlists from your phone and play your favourite tunes on its own no matter the situation.
