







Insta360 X3
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.

Product Description
Unleash your creativity.
X3 shoots vivid 5.7K 360 video, so you'll never miss the action. Endless creative possibilities!
Shoot first, frame later.
Choose your favorite angle after the fact with easy reframing tools in the AI-powered Insta360 app.
Bigger sensor, better content.
X3's new 1/2" 48MP sensors pack in more pixels for greater clarity and detail, even in low light.
Stunning stills.
Now upgraded to 72 megapixels. Capture 360 photos with more detail than ever before.
Steady no matter what.
Bumpy trails and big waves are no match for X3’s leading action cam image stabilization. Flow State and 360 Horizon Lock always keep your video level and smooth.
Big, powerful battery. (1800mAh Battery)
Power through the action with the new 1800mAh battery, now with more capacity.
A water lover's action cam. (Rugged & Waterproof)
Take X3 down to 33ft (10m) underwater straight out of the box. Grab the Dive Case for seamless stitching of your underwater 360 footage down to 164ft (50m).
What's in the box
✔️Insta360 X3 360° Camera
✔️Insta360 Rechargeable 1800mAh Battery for X3
✔️Charging Cable
✔️Protective Pouch
✔️Lens Cloth