Insta360 GO Ultra Standard Bundle MIdnight Black
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Why choose GO Ultra?
- Hands-Free POV: Attach to the Magnet Pendant or the Magnetic Easy Clip Headband to effortlessly capture the world from your perspective.
- Lightweight & Pocketable: The size of a smartwatch and only 53g, yet packed with power and ready to shoot anytime, anywhere.
- Ultra-HD Footage, Day or Night: Get stunning 4K60fps footage day or night with the huge 1/1.28" sensor and 5nm AI chip.
- Magnetic Mount Anywhere System: Mount the camera wherever inspiration strikes with the built-in magnetic mounting point and wide variety of accessories.
- Magnetic Mount Anywhere System: Mount the camera wherever inspiration strikes with the built-in magnetic mounting point and wide variety of accessories.
- Remote Control & Playback: View shots in real time and tweak the settings with the 2.5" flip touchscreen when the Standalone Camera is separately mounted.
- Smooth and Stable, Even Underwater: FlowState Stabilization and 360 Horizon Lock ensure steady footage anywhere, even up to 33ft (10m) underwater!
- Enhanced AI Editing: Connect to the Insta360 app and turn your clips into masterpieces with only a few taps.
Specs
Photo & Video
Aperture: F2.85
35mm Equivalent Focal Length: 14.27mm
Photo Resolution: Up to 50MP 50MP: 8192x6144 (4:3) 37MP: 8192x4608 (16:9) 12MP: 4096x3072 (4:3) 9MP: 4096x2304 (16:9)
Video Resolution:
· Highest Video Quality: 4K60fps Highest
· Video Performance: 1080p@240fps Video *Active HDR can be turned on or off up to 4K30fps. 4K (4:3): 3840x2880@30/25/24fps 4K (16:9): 3840x2160@60/50/48/30/25/24fps 4K (2.35:1): 3840x1632@60/50/48/30/25/24fps 2.7K (4:3): 2688x2016@30/25/24fps 2.7K (16:9): 2688x1520@120/100/60/50/48/30/25/24fps 1080p (4:3): 1920x1440@30/25/24fps 1080p (16:9): 1920x1080@240/200/120/100/60/50/48/30/25/24fps
· PureVideo 4K (16:9): 3840x2160@30/25/24fps 2.7K (16:9): 2688x1520@30/25/24fps 1080p (16:9): 1920x1080@30/25/24fps
· FreeFrame Video 4K (4:3): 4096x3072@30/25/2fps 2.7K (4:3): 2688x2016@30/25/24fps 1440p (4:3): 1920x1440@30/25/24fps
· Toddler Titan 4K (4:3): 3840x2880@30/25/24fps 4K (16:9): 3840x2160@30/25/24fps 2.7K (4:3): 2688x2016@30/25/24fps 2.7K (16:9): 2688x1520@30/25/24fps 1080p (4:3): 1920x1440@30/25/24fps 1080p (16:9): 1920x1080@30/25/24fps
· TimeShift 4K (4:3): 3840x2880@30fps 2.7K (4:3): 2688x2016@30fps 4K (16:9): 3840x2160@30fps 2.7K (16:9): 2688x1520@30fps
· Timelapse 4K (16:9): 3840x2160@30fps 4K (4:3): 3840x2880@30fps
· Loop Recording *Active HDR can be turned on or off up to 4K30fps. 4K (4:3): 3840x2880@30/25/24fps 4K (16:9): 3840x2160@60/50/48/30/25/24fps 2.7K (4:3): 2688x2016@30/25/24fps 2.7K (16:9): 2688x1520@60/50/48/30/25/24fps 1080p (4:3): 1920x1440@30/25/24fps 1080p (16:9): 1920x1080@60/50/48/30/25/24fps
· Slow Motion 2.7K (16:9): 2688x1520 @120/100fps 1080p (16:9): 1920x1080@240/200/120/100fps
· Portrait Mode 4K (4:3): 3840x2880@30/25/24fps 4K (16:9): 3840x2160@30/25/24fps 4K (2.35:1): 3840x1632@30/25/24fps 2.7K (4:3): 2688x2016@30/25/24fps 2.7K (16:9): 2688x1520@30/25/24fps 1080p (4:3): 1920x1440@30/25/24fps 1080p (16:9): 1920x1080@30/25/24fps
Photo Format: JPG DNG (can be exported to JPG via Insta360 app or Studio)
Video Format: MP4
Photo Mode: Photo, HDR Photo, Live Photo, Interval Photo, Starlapse, Burst Photo
Video Mode: Core Recording Modes: Video, PureVideo, FreeFrame Video, Toddler Titan, TimeShift, Timelapse, Loop Recording, Slow Motion Derivative Recording Modes: Pre-Recording, Interval Video, Timed Capture
Color Preset: I-Log, Standard, Glow, Selfie, Vivid, NC Film, NC2 Film, CC Film, CC2 Film
Hardware
Weight: Standalone Camera: 52.9±0.5g Action Pod: 108.5±0.5g
Dimensions (W × H × D): Standalone Camera: 46x45.7x18.3mm (1.8x1.8x0.7in) With Lens Guard: 46x45.7x22.4mm (1.8x1.8x0.9in) Action Pod (Touchscreen Closed): 70.4x48.8x33.3mm (2.8x1.9x1.3in) Action Pod (Touchscreen Open): 70.4x91.2x33.6mm (2.8x3.6x1.3in)
Color: Arctic White, Midnight Black
Video coding: H.264, H.265
Max. Video Bitrate: 180Mbps
Gyroscope: 6-axis
Compatible Devices: iOS Devices: Compatible with iOS devices with A12 chips or above and iOS 13.0 or later, including: iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max, iPad Air (2020), iPad Pro and newer models. *To use Apple Find My to locate your GO Ultra, the latest version of iOS, iPadOS, or macOS is recommended. Android Devices: Compatible with Android devices that meet the following capabilities including:
• Android devices with Kirin 990 and newer chips, including Huawei Mate 30, P40 or newer models.
• Android devices with Snapdragon 855 and newer chips, including Samsung Galaxy S10, Xiaomi Mi 9 or newer models.
• Android devices with Exynos 2200 and newer chips, including Samsung Galaxy S22, S22 Ultra and newer models. (Requires Android 10.0 or above, or HarmonyOS 2.0.0 or above. HarmonyOS NEXT is not supported)
Note:
1. Devices that do not meet the above requirements may still be able to use the app to control the camera. However, the performance of some processor-intensive and AI-powered features may be sub-optimal.
2. Phones equipped with Qualcomm SDM765 5G chips have poor hardware decoding capabilities and are not supported for use, such as OPPO Reno 3 5G.
3. App installation requires a 64-bit smartphone. A 32-bit system does not support app installation.
Bluetooth Headphones: Mic Air DJI Mic Mini DJI Mic 2 Apple AirPods 4 Apple AirPods Pro 2 Redmi Buds 5 Pro vivo TWS 2
Live Streaming Mode: /
Exposure Value: ±4EV
ISO Range: 100–6400
Shutter Speed: Photo: 1/8000–120s Video: 1/8000– to the limit of frames per second
White Balance: Auto, 2000-10000K
Audio Modes: Auto Wind Noise Reduction (two strengths), Voice Enhancement, Original Audio
Audio Format: 48 kHz, 32bits, AAC
Bluetooth: BLE 5.4
Wi-Fi: Standalone Camera: 2.4GHz 802.11b/g/n/ax 5GHz 802.11a/n/ac/ax Action Pod: 2.4GHz 802.11b/g/n/ax
USB: USB-C 2.0
Storage: microSD card required, supports up to 2TB
Battery Capacity: Standalone Camera: 500mAh Action Pod: 1450mAh
Charging Method: Standalone Camera: via Action Pod Action Pod: USB-C
Charging Time: Standalone Camera: 80% in 12 mins | 100% in 20 mins Action Pod: 80% in 18 mins | 100% in 40 mins *Standalone Camera: Tested in a 77°F (25°C) lab environment, using an Action Pod with sufficient power (≥70%) without connecting a USB-C charger, and with the camera powered off. **Action Pod: Tested in 77°F (25°C) lab environment, camera powered off with a PD3.0 PPS certified 30W USB-C charger. Charging time may vary under different conditions.
Run Time: Standalone Camera: 70 mins Standalone Camera + Action Pod: 200 mins *Tested in 77°F (25°C) lab conditions at 1080p@24fps in Video Mode, with Endurance Mode on and the screen and Wi-Fi off. Run time may vary in different conditions.
Use Environment: -4°F to 104°F (-20°C to 40°C)
