GoPro Hero 13 Black Waterproof Action Camera with 5.3K60 Ultra HD Video Stabilization 5.3K HDR Video
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
About this item
- HB-Series Lens Compatibility: Purchase separately available HB-series lenses to specialize your footage for a variety of creative shots. The Ultra Wide Lens Mod provides a POV lens for action-packed scenes and landscapes. The Macro Lens Mod captures close-ups with incredible detail. Use the neutral density filters to add motion blur to your footage without compromising exposure. The Anamorphic Lens Mod helps you achieve pro-level cinematics. Once attached, the HERO13 Black automatically detects the lens or filter and adjusts its settings accordingly.
- Durable and Waterproof: Built to withstand the elements, the GoPro HERO13 Black is as tough as your adventures. It's waterproof down to 33 feet (10 meters) right out of the box, without the need for an additional housing. This rugged design makes it perfect for underwater exploration, rainy hikes, or dusty trails. The durable construction means it can handle drops, impacts, and extreme conditions, so you can take it anywhere with confidence.
- High-Quality HDR Images: Enabled HDR/HLG for both video (5.3K and 4K) and photo modes to render more detail in your shadows and highlights. Capture up to 5.3K60 video or up to 27MP raw photos with crisp details and cinematic image quality. You can even grab 24.7MP frames from your videos using the Quik app.
- Improved Battery Life: A higher-capacity 1900mAh Enduro battery gives you longer runtimes in all weather conditions. You can record 5.3K/4K video for up to 1.5 hours or 1080p video for up to 2.5 hours continuously. Additional power accessories like the Contacto Waterproof Magnetic Power Cable and Dual-Battery Charger with Integrated Powerbank offer other options to power your camera.
- HyperSmooth 6.0 with AutoBoost: Upgraded HyperSmooth 6.0 features AutoBoost performance that reduces image cropping, which might otherwise compromise your framing. The GoPro Hero12 Black 360° Horizon Lock keeps your footage steady and level, even if your camera rotates completely.
