GoPro Enduro Rechargeable Battery High-Performance Power for Hero 9 10 11 12
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
About this item: - Advanced 1720mAh lithium-ion battery boosts camera performance over standard GoPro batteries across a wide temperature range. - Increases recording time in both HERO10 Black and HERO9 Black with up to 40% improvement in HERO10 Black using high-performance settings. - Dramatically improves cold-weather performance in temperatures down to 14°F (-10°C) - Up to 13% faster charging rate than standard GoPro batteries.
Our best battery for max performance Enduro is a revolutionary high-performance battery that you can use as a replacement or spare. It can also be used with HERO10 Black to dramatically improve performance in cold temperatures while also extending recording times in moderate temperatures. Enduro lets you power through ski, snowboard and other winter shots at lower temperatures than ever before. Faster charging also means less waiting and more time chasing your adventure.
Next Level Battery Freezing temps? No problem. Longer runtimes? You bet. Enduro lasts longer + charges faster than our standard battery, so you can shoot more no matter what the elements throw at you.
High Performance in Freezing Temps Enduro powers your GoPro through the extreme cold, so when temps drop, you can keep shooting with confidence.
Long Lasting Run Times In moderate temps, Enduro will keep your camera running longer, boosting runtimes when compared to previous GoPro cameras with standard batteries.
Faster Charging Enduro gets you back out there faster, too, with less time required to reach a full charge when compared to standard batteries.
