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RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Pocket-sized and extremely portable, DJI Pocket 2 is a tiny camera that lets you single-handedly record memorable moments. Equipped to stabilize movement and take sharp photos and smooth videos, Pocket 2 gives you the freedom to create magic at hand.
POCKET-SIZED
SMALL CAMERA, BIG MOMENTS
Begin shooting in one second to capture photos and videos at the speed of life.
QUICK CAPTURE
SINGLE-HANDED CAPTURE
Begin shooting in one second to capture photos and videos at the speed of life.
High-Definition Panorama
Get the whole mountain view with 180° panorama or everyone in a group selfie with a 3x3 panorama. You won't believe how such a small camera can take such a big shot.
ActiveTrack 3.0
No matter how you move, Pocket2 keeps you and your friends in the shot with ActiveTrack 3.0
Story Mode
Story mode uses video and music templates to make exciting mini-movies in just a few taps.
Timelapse
Timelapse lets your turn hours into seconds. Motionlapse adds smooth camera movement. Hyperlapse lets you travel through time.
AI Editor
Not into editing? AI Editor automatically combines your clips with transitions and music to create share-worthy contect.
A good life is full of color, so show it all. With HDR video, DJI Pocket 2 separates exposure levels by area and layers the image so that the footage pops with life-like detail.
8X ZOOM
Looking for crazy detail? When taking 64MP photos, the stabilized camera takes sharp 8x zoom shots.
STEREO RECORDING
Four microphones on the handle provide surround-sound audio, letting you relive the magic.
Smartphone Requirements
A smartphone running the latest version of the DJI MIMO app is required to activate and use the Pocket 2, and it is compatible with iOS and Android phones. See this list from DJI about some of their supported phones. The DJI MIMO app requires iOS 11.0 or above. The DJI MIMO app requires Android 7.0 or above.
DJI Osmo Pocket 2 Creator Combo Pack Includes
● -1x DJI Pocket 2 Camcorder
● -1x Mini Control Stick
● -1x Cover
● -1x 1/4" Tripod mount
● -1x Wrist Strap
● -1x Smartphone Adapter (Lightning)
● -1x Smartphone Adapter (USB-C)
● -1x Power Cable
#Mini Camera
#Action camera
#Pocket Camera
#Sports Camera
#Outdoor Camera
#Vlogging Camera
#Mini Action Cam