








Bento Lunch Bag Plain Design Waterproof and Insulated Thermal Cooler
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
This lunch bag has a padded and reinforced handle, giving people a comfortable feeling. Equipped with a metal zipper for easy opening and loading. The extra front pocket can organize your tableware, napkins, chargers, telephones, keys, bus cards, etc. Don't worry about losing small objects.
Extra Front Pocket
Perfect for holding your phone, keys, small change, napkins, and any other small things
Double quality zipper
Best quality zipper in the market easy to open and close.
Strong durable handle
Connect by double dense curve stitching makes the handles are extremely durable.
Thermal insulation
The inside is food-grade aluminum foil with thick foam, which can keep food fresh, cool or hot for several hours, far better than plastic lunch boxes or paper lunch bags.
Lightweight
Lunch bag is simple personality modern and lightweight, it’s convenient to be used as your lunch bag, cooler bag picnic bag, sundry bag or shopping bag, is very suitable for lady women.
Applicability
Perfect for a work meal, picnic meal, outdoor BBQ, diet management or medicine storage. You can put this lunch tote bag in the refrigerator to make your food fresh and delicious. Frozen with an ice pack will taste better and fresh longer.
Specifications:
Size: 23 * 13 * 23 CM
Shape: Handbag
Material: cation + aluminum foil
Application: lunch box, beverage, fruit
Package Included:
1 * Lunch Bag